Below is some FAQs around our rewards app. If you still have any questions or queries that cannot be answered by reading the text below, please email email@example.com.
How do I sign up? – If you would like to download our app and sign up please follow the buttons below.
What if I already have a card? – If you already have a card, please download our app and sign up using the long number on your physical card. The app will direct you through the process.
Can I use my card and my app? – You can use both your app and your physical cards to earn points. You will need your app, with the barcode attached, to redeem any vouchers. We won’t be able to see what vouchers you have to use by scanning your physical card.
What if I don’t have an email address? – If you don’t have an email address, unfortunately you won’t be able to download our app. You will however still be able to sign up to our rewards scheme in store and receive a physical card. By not having an email address it does mean that you will miss out on vouchers, but you will still be able to earn points each time you shop.
Where and what can I spend my points on? – You can spend your points in any of our three garden centres: Berwick, Dunbar and Plantsplus, regardless of where you have earnt your points. You will be able to spend your points in both the garden centre side and the restaurant. There are some departments you are unable to spend your points on, for example – alcohol, gift vouchers, fuel.
Will I still receive vouchers through the post? – Unfortunately not. Like most businesses we are joining the digital age and posting vouchers was a huge cost. We encourage everyone who can to download our app, as this will be the only way to get your vouchers.
Will I still receive my cheque voucher? – As mentioned above, we will no longer be posting out vouchers. This includes your cheque voucher. Instead you will be able to choose when you spend your points, giving you much more freedom. It is up to you if you save or spend your points and you chose when to redeem them.
How do I check how many points I have? – Your points will be displayed on the home screen of your app. If you can’t download our app but have signed up in store through a physical card you will be able to check your points at the till point.
I already have a card, what will happen to my old points? – Not to worry, all of your old points will be transferred across to your app so you won’t miss out on any points.
What will I get in return? By signing up to our app you will receive exclusive discounts and offers, a birthday treat, first access to our events and invitations to discounted shopping/double point weekends.
Where will I earn points? You will earn points on all of your purchases, excluding anything bought within the restaurants.